Does Medicaid Cover Virtual Visits?
Yes. Medicaid programs in Arizona, Louisiana, and most other states cover many virtual visits, also called telehealth visits. The exact services covered depend on your state, health plan, medical needs, and provider, so check with your health plan before scheduling.
What Virtual Visit Services Does Medicaid Cover?
Medicaid may cover many types of care through virtual visits. Coverage is different for every state and health plan, and some health concerns still require an in-person exam.
Covered virtual services may include:
Primary care visits, such as talking about a new health concern
Sick visits for symptoms that can be safely checked online
Chronic condition care for asthma, diabetes, high blood pressure, or other ongoing needs
Mental and behavioral health care, including therapy
Psychiatric medication visits
Pregnancy and postpartum support
Follow-up visits after treatment, testing, or an in-person appointment
Some plans also cover phone visits when video is not available. Others may require a video visit or may limit which providers can offer virtual care.
Arizona Medicaid is called the Arizona Health Care Cost Containment System, or AHCCCS. Louisiana Medicaid members usually receive care through a Healthy Louisiana health plan. Call the number on your Medicaid health-plan card to ask what virtual services are covered.
How Do I Access Virtual Visits Through Medicaid?
Start by checking whether your health plan covers a virtual visit for the care you need. The phone number for your plan is usually printed on your Medicaid health-plan card.
Call your health plan. Ask whether the service you need can be provided through a virtual visit.
Find a covered provider. Use your plan’s provider directory or ask member services to help you find a provider who offers telehealth.
Schedule the appointment. Ask whether the visit will happen by video or phone and whether you need to download an app.
Get ready for the visit. Have these items nearby:
Your Medicaid or health-plan card
A list of medicines you take
Questions or symptoms you want to discuss
A phone, tablet, or computer
A reliable internet connection if video is required
Try to join from a quiet, private place. Your provider will tell you if you need an in-person exam, test, or follow-up visit.
Does Nest Health Offer Virtual Visits Through Medicaid?
Yes. Nest Health offers virtual visits to eligible Medicaid families through participating health plans in Louisiana and Arizona. Families can use virtual care for many primary care, follow-up, behavioral health, and other health needs.
Nest also offers in-home care in many communities when a hands-on visit is needed or when receiving care at home is easier for the family. Availability depends on where you live, your health plan, and the type of care you need.
Learn more about Nest Health services inBaton Rouge andMesa.
Get Medical and Mental Health Care From Home
Nest Health provides whole-family care for eligible Medicaid families. Parents and children can receive care from one connected team, with online visits and other care options based on their needs and location.
Call 866-222-NEST (6378) to find out whether Nest services are available to your family at no additional cost through your Medicaid health plan.
