24/7 in-home and virtual care covered by Health Choice Arizona Medicaid, at no additional cost to eligible families.
📞 Nest services may be available to your family at no additional cost through your Medicaid health plan. Call 866-222-NEST (6378) to check your eligibility.
Telehealth Services for Health Choice Arizona Families
Blue Cross Blue Shield of Arizona Health Choice is a subsidiary of Blue Cross® Blue Shield® of Arizona.
Comprehensive Virtual & In-Home Care for Arizona Families
For many Arizona families, getting to a doctor’s office isn’t easy. A routine appointment can mean long drives, missed work, transportation challenges, childcare coordination, or sitting in crowded waiting rooms for hours.
In rural communities like Mohave County, access to healthcare providers may require traveling significant distances. And for families managing chronic conditions, behavioral health needs, pregnancy care, or pediatric concerns, those barriers can make it harder to get care consistently.
Nest Health helps make healthcare easier.
Eligible Health Choice Arizona Medicaid members can access comprehensive telehealth and in-home care services through Nest Health, all at no additional cost through participating plans.
Our care model combines virtual visits, in-home appointments when needed, and 24/7 access to clinical support so families can receive care where they’re most comfortable: at home.
Why Arizona Families Choose Nest Health
✅ No waiting rooms or long commutes
✅ Same-day and next-day appointments available
✅ In-home and virtual visits available
✅ Bilingual Spanish-speaking providers
✅ Whole-family care in one visit
✅ Behavioral, pediatric, prenatal, and adult care support
✅ Care designed for both urban and rural Arizona communities
Nest Health serves families across:
Phoenix
Mesa
Chandler
Gilbert
Glendale
Scottsdale
Peoria
Kingman
Bullhead City
Lake Havasu City
Other communities across Maricopa and Mohave counties
Our Arizona care team includes nurse practitioners, licensed clinical social workers, family medicine providers, and care coordinators experienced in pediatric care, behavioral health, prenatal support, and chronic disease management.
While telehealth can address many healthcare needs, some situations still require hands-on care. When needed, Nest also offers in-home visits so families can receive the right level of care without navigating the healthcare system alone.
Telehealth Services Covered by Health Choice Arizona
Nest Health’s telehealth services support the whole family — from routine primary care to behavioral health, pediatric support, medication management, and chronic condition care.
Services are available virtually or through in-home visits when clinically appropriate.
Primary & Preventive Care
Routine checkups, preventive screenings, sick visits, and follow-up care can often be handled virtually, helping families avoid unnecessary travel and waiting rooms.
Behavioral & Mental Health
Virtual therapy, counseling, behavioral health support, and psychiatric care are available for children, teens, and adults.
🔗 Learn more: https://www.nesthealth.com/azblue/behavioral-mental-health
Pediatric Care
Nest providers support infants, children, and adolescents with:
Growth and developmental monitoring
School physicals
Behavioral assessments
Sick visits
Parenting support and guidance
Prenatal & Postpartum Care
Eligible families may receive virtual prenatal support, postpartum check-ins, newborn guidance, and coordination with OB providers.
Chronic Condition Management
Nest helps families manage chronic conditions such as:
Asthma
Diabetes
Hypertension
Behavioral health conditions
Other ongoing medical needs
Providers offer ongoing monitoring, medication adjustments, and education to help families stay healthier between appointments.
Medication Management
Nest providers can review medications, coordinate refills, answer prescription questions, and make clinically appropriate adjustments through telehealth visits.
Care Coordination & Social Support
Healthcare often involves more than medical visits alone.
Nest care teams can help families connect with:
Specialists
Community programs
Housing resources
Food assistance
Transportation support
AHCCCS and Medicaid navigation services
24/7 Family Care Line
Families also have access to Nest’s 24/7 Family Care Line for clinical guidance between scheduled visits.
Providers can answer questions about symptoms, medications, and when additional care may be needed.
What Can Telehealth Address?
Many Arizona families are surprised by how much care can be handled through telehealth.
Nest telehealth visits can help address:
Rashes, coughs, fevers, and cold symptoms
Medication questions and prescription refills
Behavioral health therapy sessions
Anxiety, depression, and stress support
Developmental screenings for children
Chronic disease monitoring
Postpartum concerns and newborn questions
Guidance on whether ER care is necessary
Parenting and caregiver support
Telehealth can often solve healthcare issues quickly without requiring families to leave home.
When a hands-on evaluation is needed, Nest providers can also coordinate in-home care visits. Families don’t have to choose between virtual care and in-home care — Nest combines both to provide the right level of support.
Overcoming Healthcare Barriers in Arizona
Many Arizona Medicaid families face real barriers to accessing healthcare consistently.
Nest Health’s telehealth model was designed specifically to reduce those barriers.
Rural Access Challenges
In communities across Mohave County and other underserved areas, finding nearby providers can be difficult. Telehealth allows families to connect with care teams without traveling long distances.
Transportation Barriers
Families without reliable transportation may delay care because getting to appointments is difficult or expensive. Virtual visits remove the need for transportation entirely for many healthcare needs.
Language Access
Nest Health offers bilingual Spanish-speaking providers and interpreter support to help families feel comfortable, understood, and supported during care visits.
Behavioral Health Stigma
Virtual care offers additional privacy and convenience for behavioral health appointments, helping reduce barriers that sometimes prevent families from seeking support.
Busy Schedules for Working Families
Telehealth appointments help parents avoid:
Taking unpaid time off work
Coordinating childcare
Long waits in clinics
Spending hours commuting to appointments
Provider Shortages
Many Arizona communities face provider shortages and long appointment wait times. Nest expands access to care teams that families may otherwise struggle to reach.
How Nest works
Getting started with Nest Health is simple.
Step 1: Learn About Your Eligibility
You may receive a call, letter, or message from Nest Health or your Medicaid health plan about telehealth services available to your family.
You can also call directly to ask whether your family qualifies.
Step 2: Schedule Your First Visit
Nest offers same-day and next-day virtual and in-home appointments when available.
Scheduling is designed to be simple and flexible for busy families.
Step 3: Meet With Your Care Team
A Nest provider connects with your family virtually or through an in-home visit to assess your healthcare needs, answer questions, and begin building a personalized care plan.
Step 4: Receive Ongoing Support
Care continues through regular follow-up visits, care coordination, and access to the 24/7 Family Care Line for support between appointments.
📞 Think you might be eligible? Call 866-222-NEST (6378).
Is My Family Covered?
Health Choice Arizona Medicaid members may qualify for Nest Health services at no additional cost through participating plans.
Eligibility depends on your health plan coverage.
You may be eligible if:
You received a call or letter from Nest Health
Your health plan mentioned Nest services
You see Nest Health listed in your provider directory
Your family is enrolled in a participating Health Choice Arizona Medicaid plan
Nest Health does not independently determine eligibility. Coverage is determined through participating Medicaid health plans.
📞 Nest services may be available to your family at no additional cost through your Medicaid health plan. Call 866-222-NEST (6378) to check your eligibility.
Meet Your Arizona Telehealth Care Team
-
Shiara E., NP
Family Nurse Practitioner specializing in pediatric and family medicine care. Passionate about making healthcare more accessible for Arizona families through virtual and in-home support.
Languages: English, Spanish
Service Areas: Maricopa County -
Lisa J., LCSW
Licensed Clinical Social Worker focused on behavioral health support for children, teens, and caregivers. Experienced in anxiety, depression, parenting support, and family-centered therapy.
Languages: English
Service Areas: Maricopa and Mohave counties -
Alberto C., Nest Family Advocate
A bilingual Family Advocate who supports families through their healthcare journey by helping coordinate care, assist with screenings and vitals during visits, and connect families with community resources like housing, food, employment, and transportation support. He works closely with patients and caregivers to help them better understand and navigate their care and health plan benefits.
Languages: English, Spanish
Service Areas: Phoenix Metro and Mohave County
Frequently Asked Questions
-
What telehealth services does Nest Health provide in Arizona?
Nest Health provides comprehensive telehealth services for Health Choice Arizona families, covering primary care, behavioral health, pediatric care, prenatal/postpartum support, & chronic condition/medication management. Both video and in-home appointments are available based on family needs.
-
How do I know if my family is eligible for Nest Health telehealth services?
Confirm eligibility via your health plan's provider portal or call 866-222-NEST (6378). If you received a notice from Nest or your plan, you may be eligible. Services are available at no extra cost to members of participating plans.
-
Is there any cost for Nest Health telehealth services?
There is no additional cost for telehealth services if your family is covered by a participating health plan such as Health Choice Arizona Medicaid. Eligibility is confirmed through your health plan.
-
What ages does Nest Health telehealth cover?
Nest Health provides telehealth services for the whole family — from newborns and children through adults and seniors. Providers can see multiple family members in a single visit.
-
Can Nest Health see multiple family members in one telehealth visit?
Yes. One of the key advantages of Nest’s care model is the ability to care for multiple family members in a single visit, reducing the need for separate appointments for each person.
-
Do Nest Health providers in Arizona speak Spanish?
Yes. Nest Health has bilingual Spanish-speaking providers available in Arizona. Interpreter support is also available for families who speak other languages.
-
Can Nest Health prescribe medication via telehealth?
Yes. Nest Health’s licensed nurse practitioners and physicians can prescribe medication as part of a telehealth visit when clinically appropriate, subject to Arizona telehealth prescribing regulations.
-
What is the 24/7 Family Care Line, and what does it provide?
The Nest Family Care Line is a 24/7 phone line providing clinical guidance between visits, offering advice on symptoms, medications, and when to seek urgent care. It is not a crisis or emergency service; call 988 (Suicide and Crisis Lifeline) or 911 for mental health crises.
-
Does telehealth work in rural Arizona areas like Mohave County?
Yes. Nest Health’s telehealth services are designed to reach families in rural and underserved areas, including Mohave County communities such as Kingman, Bullhead City, and Lake Havasu City. Virtual visits require only a smartphone, tablet, or computer with an internet connection.
-
What technology do I need for a Nest telehealth visit?
A smartphone, tablet, or computer with a camera, microphone, and internet connection is all that’s needed for a Nest virtual visit. Nest providers will walk first-time patients through the process before their appointment.
Get Started With Nest Health
Healthcare should be easier to access for Arizona families.
Nest Health combines telehealth, in-home care, behavioral health support, and 24/7 access to care — helping families receive high-quality healthcare without unnecessary barriers.