How to Find a Medicaid Provider in Arizona
Finding a healthcare provider who accepts Arizona Medicaid can feel overwhelming, especially with different plans and provider networks across the state. AHCCCS members have access to thousands of providers, but most must search within their specific health plan’s network. This guide walks you through exactly how to find a provider, step by step, with the right phone numbers and tools to make it easier. Nest Health also provides in-home and virtual care for eligible families covered by Blue Cross Blue Shield of Arizona Health Choice.
What Is AHCCCS? Understanding Arizona’s Medicaid Managed Care System
AHCCCS, pronounced “access,” is Arizona’s Medicaid program. Most members are enrolled in a managed care plan, which means you must use providers within your plan’s network.
AHCCCS phone numbers:
Maricopa County: (602) 417-7670
Outside Maricopa County: 1-800-794-6862
Hours: Monday to Friday, 8:00 AM to 5:00 PM
What is managed care in Arizona?
Managed care plans coordinate your care through a network of doctors and providers
You are assigned or choose a plan when you enroll
Each plan has its own provider list
All plans cover the same services, but provider availability varies
Arizona’s AHCCCS Complete Care (ACC) health plans
Banner-University Family Care
Phone: 1-800-582-8686
Provider search: https://www.bannerhealth.com/medicaid/acc/find-care
Counties: Maricopa, Gila, Pinal (partial), Cochise, Graham, Greenlee, La Paz, Pima, Santa Cruz, Yuma
Blue Cross Blue Shield of Arizona Health Choice
Phone: 1-800-322-8670
Provider search: providerdirectory.healthchoiceaz.com
Community Assistors: 1-844-390-8935 (Monday to Friday, 8:00 AM to 5:00 PM)
Counties: Apache, Coconino, Mohave, Navajo, Yavapai, Maricopa, Gila, Pinal (partial)
UnitedHealthcare Community Plan
Phone: 1-800-348-4058
Provider search: https://member.uhc.com/communityplan
Counties: Maricopa, Gila, Pinal (partial), Pima
Fee-for-service vs. Managed Care
Most members are in managed care plans
Some American Indian members use the American Indian Health Program
If unsure, check your ID card or call AHCCCS
Step-by-Step: How to Find an AHCCCS Provider
Finding a provider is easiest when you follow these steps.
Step 1 — Identify your AHCCCS plan
Start by confirming your plan:
Check your AHCCCS ID card
Log into https://www.healthearizonaplus.gov
Call AHCCCS at (602) 417-7670 or 1-800-794-6862
Step 2 — Use your health plan’s provider directory
Each plan has its own directory. Always use the one for your plan to ensure the provider is in network.
Banner-University: https://www.bannerhealth.com/medicaid/acc/find-care
Health Choice: providerdirectory.healthchoiceaz.com
UnitedHealthcare: https://member.uhc.com/communityplan
You can search by:
Provider name
Specialty
Location
Language
Step 3 — Use the AHCCCS online provider directory
You can also search the statewide directory:
This tool shows all AHCCCS enrolled providers, but it does not confirm which plan they accept. Always double check with your health plan before booking an appointment.
Finding Specific Types of Providers in Arizona
Different types of care may require different tools.
Primary care doctors and pediatricians
Search your plan’s directory for “primary care” or “pediatrician”
Check if they are accepting new patients
Filter by language if needed
Nest Health offers in-home and virtual primary and pediatric care for eligible families covered by Health Choice.
Specialists
Use your plan’s directory
Check if a referral is required
Call the office to confirm they accept your plan
Dentists
Use your plan’s dental directory
Many plans use DentaQuest for dental services
Confirm with your plan before scheduling
Vision providers
Vision coverage varies by plan
Some plans use EyeMed: https://eyedoclocator.eyemedvisioncare.com/member/en-us
Confirm with your plan
Behavioral health providers
Search your plan’s directory for therapists, psychiatrists, or counselors
Many providers offer telehealth
Some services are coordinated through regional behavioral health plans
Nest Health offers in-home and virtual behavioral health support for eligible families.
Pharmacies
Major chains like CVS, Walgreens, Walmart, and Fry’s often accept AHCCCS
Confirm your plan’s pharmacy network
American Indian and tribal providers
American Indian members may use the American Indian Health Program
Tribal resources: https://www.azahcccs.gov/AmericanIndians/AIHP/
What to Do If You Can’t Find a Provider
If you are having trouble finding care, there are still options.
Call your health plan
Ask for providers accepting new patients near you
Request help scheduling
Contact AHCCCS
Maricopa County: 602-417-7670
Outside Maricopa: 1-800-794-6862
They can help identify options or explain next steps.
Consider telehealth
Many plans cover virtual visits
Helpful for behavioral health and follow up care
Especially useful in rural areas
Ask about Nest Health
Nest Health provides in-home and virtual care for eligible families covered by Blue Cross Blue Shield of Arizona Health Choice. If you have been contacted by Nest or think you may be eligible, call 866-222-NEST (6378).
Important Tips for Finding and Choosing an AHCCCS Provider
Always confirm the provider accepts your plan
Do not rely on directories alone
Call the office before scheduling
Ask if they accept new AHCCCS patients
Check availability
Ask about wait times
Confirm office hours
Ask about urgent care access
Consider location and transportation
Choose providers close to home when possible
Ask your plan about transportation services
All AHCCCS plans offer non emergency transportation for covered visits
Ask about language services
Interpreter services are available at no cost
Filter for Spanish speaking providers
Confirm with the office
Read reviews and ask for recommendations
Check online reviews
Ask family or community members
Get referrals from your current provider
Frequently Asked Questions
What is the Arizona Medicaid phone number?
Maricopa County: (602) 417-7670
Statewide: 1-800-794-6862
Hours: Monday to Friday, 8:00 AM to 5:00 PM
How do I know which plan I have?
Check your ID card, log into Health-e-Arizona Plus, or call AHCCCS.
Can I change my plan?
Yes. You can request a change by calling:
(602) 417-7100
1-800-334-5283
What if there are no providers near me?
Contact your plan for help, ask about telehealth, or explore in-home care options like Nest Health if eligible.
What is the Arizona Medicaid provider portal?
The AHCCCS provider directory is available at:
https://www.azahcccs.gov/Members/ProgramsAndCoveredServices/ProviderListings/
Do I need a referral?
It depends on your plan. Always check with member services.
Are there Spanish-speaking providers?
Yes. Use your plan’s directory or request interpreter services at no cost.
Can I see any doctor?
Most members must stay within their plan’s network. Some programs allow broader access.
Does AHCCCS cover emergency care?
Yes. Emergency care is covered even out of network.
Get Care with Nest Health
Nest Health provides in-home and virtual care for eligible Arizona families covered by Blue Cross Blue Shield of Arizona Health Choice. We serve communities across Maricopa County, Mohave County, Mesa, Chandler, Gilbert, Glendale, Scottsdale, and Peoria.
If you have received communication from Nest or your health plan or think your family may be eligible, call 866-222-NEST (6378) to get started.
