How to Renew AHCCCS (Medicaid) in Arizona: Step-by-Step Guide
You must renew your AHCCCS (Arizona Medicaid) every year to keep your coverage. Missing your deadline can end your coverage, even if you still qualify. This guide walks you through when to renew, how to do it, and what to expect.
Please note: Medicaid rules can change, and this page may not always show the very latest update. To confirm anything below, or get the newest information, contact AHCCCS directly: 📞 1-855-432-7587 (1-855-HEA-PLUS), Mon–Fri, 7 a.m.–6 p.m. 🌐 healthearizonaplus.gov
If your family has AHCCCS and covered by a participating plan like Blue Cross Blue Shield of Arizona Health Choice, Nest Health provides in-home and virtual care, including access to Spanish speaking providers. Learn more about Medicaid covered care in Maricopa County and Mohave County through Nest Health.
📞 Think your family may qualify, or has Nest already reached out? Call 866-222-NEST (6378).
What is Medicaid renewal?
Renewal — also called redetermination — is how Arizona checks that you still qualify for AHCCCS each year. It's not a new application. It just updates your income, household, and address on file. Learn more about eligibility and income limits in our Arizona Medicaid Guide: Eligibility and How to Apply.
Every AHCCCS program requires renewal. Even if you're still eligible, missing your deadline can end your coverage.
Renewal help is available in Spanish, and interpreters are available for other languages.
When do you need to renew?
Renewal happens every 12 months. Here's what to expect:
📬 Notice. AHCCCS mails your renewal letter about 60 days before it's due.
⏰ Deadline. You usually have 30 days from the date on your letter. Check your letter for the exact date.
🔁 Reminders. If you don't respond, you'll get more than one notice.
📌 Stay reachable. Keep your address, phone number, and email current with AHCCCS so you don't miss anything.
How to renew
Arizona offers several convenient ways to complete your AHCCCS renewal. Choose the option that works best for your household and submit it before your deadline.
Online (fastest) 🌐 Go to healthearizonaplus.gov
Log in to your account
Click "Renewals"
Check your pre-filled info and fix anything wrong
Upload any documents asked for
Submit and save your confirmation
By phone 📞 1-855-432-7587 (1-855-HEA-PLUS), Mon–Fri, 7 a.m.–6 p.m. A representative will finish your renewal with you. Have your case number ready if you can. Spanish and interpreter services are available.
By mail Fill out the form you were mailed, sign it, attach copies of any documents needed, and mail it to the address on the form. Keep a copy for yourself. Mail takes longer, so send it early.
In person Visit an AHCCCS office or partner site with your renewal notice and documents. Staff can help you finish it there.
What you'll need to check or update
AHCCCS often pre fills your information, but you must review it carefully and update anything that has changed.
You may need to review or update:
Address, phone number, household members, marital status
Income — job changes or new income sources
Other health insurance, like employer coverage or Medicare
Life changes — new baby, adoption, marriage, divorce, a death in the household, disability changes, or a move
Providing accurate information helps avoid delays or loss of coverage.
Documents you may need for renewal
You may not need to send anything — AHCCCS will tell you if proof is required.
If your income changed: recent pay stubs (last 2–4 weeks), your latest tax return, benefit letters (SSI, unemployment, TANF, child support), or self-employment records
If your household changed: birth certificate for a new baby, marriage certificate or divorce decree, ID for new household members, or tribal enrollment documents if that applies
If you moved: a utility bill, lease, or mortgage statement, or official mail showing your new address
If you have new insurance: your insurance card or an employer coverage offer letter
If citizenship or immigration status needs proof: birth certificate, passport, naturalization certificate, or immigration documents
📌 Send copies, never originals.
What happens after you submit
Most renewals process in 30–45 days — often faster than a new application. Watch your mail and email, and check healthearizonaplus.gov for updates.
If they need more info: you'll get a letter with a deadline, usually 10–30 days. Send documents online, by mail, fax, or in person — and respond quickly to avoid an automatic denial.
If you're approved: you'll get a confirmation letter, a new AHCCCS card (if anything changed), and your new coverage dates. Your benefits continue without a gap. Some members may need to pick a plan again.
If you're denied: this can happen if your income is now too high, you missed sending documents, AHCCCS couldn't reach you, or you're no longer an Arizona resident. You can:
Appeal — ask for a hearing within 90 days, add documents, or explain your situation (free legal help may be available)
Reapply — if your situation changes or you can now provide what's needed
Call 1-855-432-7587 if you think the decision was a mistake. Community Legal Services may offer free help with appeals.
If you lost coverage and want it back
If you lost AHCCCS coverage and want to get it back:
To find out why your coverage stopped: Call AHCCCS Member Services at (800) 962-6690.
To get free help applying again or filling out forms: Call the Health Choice Community Assistor Program at (844) 390-8935.
Special coverage rules
Some Arizona Medicaid members qualify for continuous coverage:
👶 Children under 1 get 12 months of continuous coverage, no matter what.
🤰 Pregnant members stay covered through pregnancy and 60 days after birth.
Some young children may get extended coverage too. Even if your income goes up for a bit, your coverage may continue — check your approval notice for details.
Reporting changes between renewals
Report these within 10 days:
Moving out of Arizona
Getting other health insurance
A big increase in income
A change in your household
Report changes online at healthearizonaplus.gov, by calling 1-855-432-7587, or by mailing AHCCCS a written notice. Reporting on time helps you avoid owing money back later.
FAQs
-
Check healthearizonaplus.gov or call AHCCCS to confirm your renewal date.
-
Usually you have to wait until your renewal window opens.
-
Maybe. Report the change and finish your renewal. Many families still qualify.
-
Usually the whole family renews together, but always double check.
-
Yes, if you renewed on time.
-
Your coverage can end. If you're still within 90 days of your end date, you don't need to start over — respond to AHCCCS and they'll check if you still qualify. After 90 days, you'll likely need to reapply.
-
You can appeal within 90 days, add any missing documents, or explain your situation — free legal help may be available. Or you can reapply if your situation has changed or you can now provide what's needed.
-
Call AHCCCS Member Services at (800) 962-6690 to find out why. If you want free help applying again, call the Health Choice Community Assistor Program at (844) 390-8935.
-
Yes. Call the Health Choice Community Assistor Program at (844) 390-8935.
-
Still renew on time, and respond to anything AHCCCS asks for.
-
Yes, online and by phone.
-
AHCCCS works with Tribal Health Programs and Indian Health Service providers to help with renewal and ongoing care.
Get care with Nest Health
Medicaid helps you get care, but fitting it into real life isn't always easy. Nest Health brings care straight to your door if you're on a participating plan like Blue Cross Blue Shield of Arizona Health Choice:
In-home primary and pediatric care
Telehealth visits for medical and mental health needs
Care for the whole family
📞 Think your family may qualify, or has Nest already reached out? Call 866-222-NEST (6378).
Rules and deadlines above can change. For the latest AHCCCS renewal information, check healthearizonaplus.gov or call 1-855-432-7587.
